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Dentists, What Your Office Manager Sees (E.344)

“What are you seeing that I’m not seeing?” Joanne Miles, DAADOM, RDA Episode Overview A patient is upset. A team member needs help. Staffing has changed again. Your office manager keeps the day moving while you focus on dentistry. That protection can leave you unaware of how much they’re carrying. Fresh from AADOM, Joanne Miles, […]

October 15th, 2026

Best Dental Marketing Agencies: What to Look for Before You Hire

Searching for the best dental marketing agencies usually starts with a list. Every dental marketing company promises more leads, better rankings, and faster growth. What matters is how those results are built and whether they hold over time. The best agency builds a clear strategy, attracts the right patients, and presents your practice in a […]

October 13th, 2026

Dentists, Stop Waiting to Plan Your 2027 (E.343)

  “You don’t want to start in January because by the time you pull it all together, you’re now going to be into Q2.” – Sara Hansen Episode Overview A strong 2027 starts with the decisions you make before 2026 is over. Regan and Sara take doctors behind the scenes of annual planning and show […]

October 7th, 2026

Episode 53, “Why Social Media Is No Longer Optional for Dentists.”

Social media is playing a major role in how patients find, evaluate, and choose dental practices. In this episode of the Byte Sized podcast, Phoenix Dental Agency’s Matt Hutchings talks about what that shift means for dentists and their teams. Insights include why engagement matters more than follower count, how social content can elevate local […]

October 1st, 2026

Why Dentists Need Video Now (E.342)

View for Video: https://www.youtube.com/watch?v=yppcEL0xvf0 “If you can talk to a patient, you can talk to a camera.”- Matt Hutchings Episode Overview A patient looking for a dentist no longer has to search “dentist near me” and work through a list of websites. They can tell AI exactly what matters to them: their age, concerns, treatment […]

September 30th, 2026

Build a Dental Practice That Grows With You Part 2 (E.341)

“I didn’t think marketing was going to ignite me.”- Dr. Kelly Euse Episode Overview Marketing became more interesting for Dr. Kelly Euse when it stopped feeling like generic dental content. By starting with real photography of the doctors and team, then using AI to expand what those images could become, Kelly found a way to […]

September 22nd, 2026

Build a Dental Practice That Grows With You (E.340)

“What are they passionate about? What are they willing to do?”- Dr. Kelly Euse Episode Overview A successful practice can give you room to decide what comes next. After nearly 20 years in dentistry, Dr. Kelly Euse has expanded how she thinks about patient care through oral-systemic health, prevention, nutrition, bacterial testing, and a deeper […]

September 16th, 2026

Are Dental Marketing Agencies Worth It? ROI Breakdown for Dentists

Deciding whether to hire a dental marketing agency comes down to one question: Does it produce measurable growth? For most practices, the answer depends on how marketing performance is tracked. You might feel busier, but activity doesn’t always mean growth. Patient acquisition cost, case acceptance, and long-term value determine the strength of dental marketing ROI. […]

September 13th, 2026

Building a More Accessible Foreversite for Every Patient

The Work Phoenix Dental Agency is Doing Behind the Scenes to Improve Website Accessibility A patient’s experience with a dental practice often begins long before they enter the office. These days, potential patients tend to visit the practice website to learn about the doctor, explore treatment options, complete a form, or schedule an appointment. For […]

September 9th, 2026

Dentists Make AI Sound Like You (E.339)

“Before you ask AI to write, make sure you’re giving it something worth writing about. AI can help turn that material into content, but you’re the source.” – Benjamin Lund Episode Overview AI can write about preventive care, technology, implants, or nearly any dental service within seconds. The result may sound polished, but without real […]

September 9th, 2026

Your Dental Website Should Help Patients Choose You With Confidence

Before a new patient ever walks through your doors, they have already started forming an opinion about your practice. They search online. They read reviews. They look at your photos. They visit your website. In just a few moments, they can decide whether your practice feels like the right place for them. That’s why effective […]

September 7th, 2026

How Well Is Your Marketing Really Working?

The Phoenix Dental Agency Marketing Scorecard helps you evaluate the systems behind your growth from source tracking and call conversion to online visibility, patient experience, follow-up, and team alignment. Calculate your score, identify where opportunities may be slipping through the cracks, and choose one practical improvement you can make within the next 30 days.

August 25th, 2026
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Dentists, What Your Office Manager Sees (E.344)

“What are you seeing that I’m not seeing?” Joanne Miles,...

Dentists, What Your Office Manager Sees (E.344) (featured image)

Best Dental Marketing Agencies: What to Look for Before You Hire

Searching for the best dental marketing agencies usually starts with...

Best Dental Marketing Agencies: What to Look for Before You Hire (featured image)

Dentists, Stop Waiting to Plan Your 2027 (E.343)

  “You don’t want to start in January because by the...

Dentists, Stop Waiting to Plan Your 2027 (E.343) (featured image)
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Privacy Policy

This privacy notice discloses our privacy practices and the use of Google Analytics 4(GA4), an analytic advertising feature. This privacy notice applies solely to information collected by this website and the GA4 platform. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website and GA4 platform, how it is used, and with whom it may be shared.
  2. The choices available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

While Phoenix Dental Agency is the primary data controller, Google, in the context of providing Google Analytics service, acts as a data processor. We use Google Analytics 4, a widely recognized web analytics service provided by Google, Inc., to track user interactions and gather data for advertising purposes. As a third-party vendor, Google Analytics operates independently and maintains its own privacy policy, which can be found at https://policies.google.com/privacy. We carefully select our third-party vendors for their commitment to user privacy and adherence to data protection standards. As part of our ongoing commitment to your privacy, we implement measures to ensure that services like GA4 comply with our high standards of data protection.

GA4 collects certain personally identifiable information from you as you interact with our website. This information includes but is not limited to your device ID, IP address, and geographic location. The information collected through GA4 is used to analyze user behavior, optimize our website’s performance, and tailor our content to better serve your needs. This data is compiled and anonymized, ensuring that it cannot be linked back to individual users.

Please note that GA4 may share the information collected with Google and other third-party service providers to enable data processing and reporting on website usage. However, we will not sell, rent, or share your information, especially your personally identifiable information, with any third party outside of our organization.

Your Access to and Control Over Information
You have certain rights regarding the data collected by GA4. You have the right to do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

In addition to opting out of any future communications from us at any time, you may also opt out of the GA4 feature if you so choose. You can opt out of the GA4 Advertising Features we use through Ads Settings, Ad Settings for mobile apps, or through the NAI’s. This link points to Google Analytics’ currently available opt-outs for the web https://tools.google.com/dlpage/gaoptout/

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. GA4 also follows industry best practices to protect your data both online and offline.

To ensure data protection while we are using GA4, we are implementing additional security measures that include and are not limited to:

  • limiting data access,
  • using secure protocols,
  • managing data sharing with Google

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Contact Us
If you have any concerns about the use of GA4 or believe that we are not abiding by this privacy policy, please contact us immediately. We are committed to addressing any privacy-related issues promptly and transparently.

By using our website and consenting to the use of GA4, you acknowledge and agree to the data collection and processing practices described in this notice. For more information about GA4 and its privacy practices, please review Google’s Privacy Policy on this link https://policies.google.com/privacy.

If you feel that we are not abiding by this privacy policy, you should contact us immediately.

Notice of Privacy Practices
Notice of Privacy Practices

This privacy notice discloses the privacy practices for our website. This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
When Personal Health Information (PHI) is requested, we abide by all Health Insurance Portability and Accountability Act of 1996 (HIPAA) rules and regulations to protect your information and privacy. We are required by applicable federal and state law to maintain the privacy of your health information. We are also required to give you this Notice about our privacy practices, our legal duties, and our rights concerning your health information. We must follow the privacy practices that are described in this Notice while it is in effect. This notice takes effect January 1, 2019, and will remain in effect until we replace it. We reserve the right to change our privacy practices and the terms of this Notice at any time, provided such changes are permitted by applicable law. We reserve the right to make the changes in our privacy practices and the new terms of our Notice effective for all health information that we maintain, including health information we created or received before we made the changes. Before we make a significant change in our privacy practices, we will change this Notice and make the new Notice available upon request. You may request a copy of our Notice at any time. For more information about our privacy practices, or for additional copies of this Notice, please contact us using the information listed at the end of this Notice.

Wherever we request sensitive information (such as personal health information (PHI)), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than to perform quality of service analysis and as necessary to fulfill your request, e.g. to respond to your queries. We may use your information to review our interactions with you and to help us improve and provide you with the best experience possible.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.
  • Revoke an authorization previously made
  • You have additional rights, please contact the office for the latest copy of our Notice of Privacy Practices and to ask any questions.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as personal health information or credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example: billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not complying with your rights, you should contact us immediately via telephone or email. You also have the right to contact Health and Human Services (HHS) (https://www.hhs.gov/hipaa/filing-a-complaint/). We will not retaliate against you for filing a complaint.

Terms of Service
Terms of Service

Entering this site or the links accessible through this site, you agree to be bound by this agreement. The information and the resources contained on and accessible through this site are made available by Phoenix Dental Agency and/or its suppliers and vendors, and are subject to your agreement to their terms and conditions.

All contents copyright (c) Phoenix Dental Agency

All rights reserved, Phoenix Dental Agency makes this website available to all users for the sole purpose of providing educational information on health-related issues.

The accuracy of website, information, and resources identified are not warranted or guaranteed, or intended to be a substitute for professional health advice, to contradict health advice given, or for health care of any kind.

Your use of this website indicates your agreement to be bound by the Terms of Use and you expressly agree to be bound to the foregoing terms and conditions.

All materials on this website, including the site’s design, layout, and organization, are owned and copyrighted by Phoenix Dental Agency, or its suppliers or vendors, and are protected by U.S. and international copyrights.

Material on this site may be used for personal use only. Commercial use of any sort is strictly prohibited.

Use of Resources & Information
This site may not be used as a supplement or alternative for health care, and is not intended and does not warrant or guarantee the quality or quantity of any services of any of the advertisers identified; further, the information provided is merely for educational purposes, and its accuracy is not guaranteed. Do not use this site as a substitute for health care. Please consult with your doctor or other health care provider regarding any health questions you may have. This site may not be used for health diagnosis or treatment. Do not use this site to disregard any health advice, nor to delay seeking health advice, because of something you read or see in this site.

You understand and agree that neither Phoenix Dental Agency nor its suppliers or vendors or linked domain names are responsible or liable for any claim, loss, or damage of any kind, directly or indirectly resulting from your use of this site or the information or the resources contained on or accessible through it.

Phoenix Dental Agency expressly disclaims any implied warranty or representation about the information or accuracy, relevance, completeness, timeliness or appropriateness for any particular purpose of any kind. Your use of this site is also subject to all additional disclaimers that may appear throughout the site.

Other Internet Sites Links
This site also includes links to other internet sites created and maintained by Phoenix Dental Agency’s suppliers, vendors, affiliates, or subscribers. Be aware that Phoenix Dental Agency does not control, makes no guarantees about, and disclaims any express or implied representations or warranties about the accuracy, relevance, completeness, timeliness or appropriateness for a particular purpose of the information or the resources contained on these or any other internet sites.

Further, the inclusion of these links is merely for your convenience and is not intended and does not reflect Phoenix Dental Agency’s opinion on the accuracy or the importance of these other sites; further, Phoenix Dental Agency does not endorse in any manner any of the views expressed in, or products or services offered by these other sites. All information in any site by Phoenix Dental Agency, or associated or linked site, is extracted, read, used, or relied upon by you at your own risk.

Disclaimer of Warranty
Phoenix Dental Agency and its suppliers and vendors disclaim all express or implied representations or warranties regarding the information, services, products, materials, and any other resources contained on or accessible through this site, including without limitation any implied warranties of merchantability or fitness for a particular purpose. All information provided by Phoenix Dental Agency is made available “as is” and “as available” without warranty of any kind, or any express or implied promise, including, by way of example, its continuing availability.

Limitation of Liability
With respect to products, goods, or services purchased from any entity identified, listed, named or contacted through Phoenix Dental Agency’s website, or any links to Phoenix Dental Agency’s website, to the maximum extent permitted by applicable law, in no event shall Phoenix Dental Agency or its suppliers or vendors be liable for any direct, indirect, special, punitive, incidental, exemplary, contractual, or consequential damages, or any damages whatsoever of any kind, resulting from any loss, which by way of example, includes loss of use, loss of data, loss of profits, business interruption, litigation, or any other pecuniary loss, whether based on breach of contract, tort (including negligence), product liability, or otherwise, arising out of or in any way connected with the use or performance of this site, with the delay or inability to use this site, or with the provision of or failure to make available any information, services, products, materials, or other resources contained on or accessible through this site, even if advised of the possibility of such damages.

You acknowledge and agree that the limitations set forth above are elements of this agreement, and that this site would not be provided to you absent such limitations.

Indemnification
You agree to indemnify, defend, and hold harmless Phoenix Dental Agency and its suppliers and vendors from any liability, loss, claim, and expense (including reasonable attorneys’ fees) related to your violation of this agreement or use of this site in any manner. Your use of this site shall constitute your acceptance of the terms of this Agreement, as revised and modified, if any, each time you access this site. Phoenix Dental Agency may modify this agreement at any time, and such modifications shall be effective immediately upon posting of the modified agreement.

Miscellaneous
Phoenix Dental Agency’s failure to insist upon strict enforcement of any provision(s) of this agreement shall not be construed as a waiver of any provision or right.

This agreement and the resolution of any dispute related to this agreement or this site shall be governed by and construed in accordance with the laws of the State of Washington, without giving effect to any principles or conflicts of law. Any legal action or proceeding between Phoenix Dental Agency or its links, suppliers or vendors and you related to this agreement or this site shall be brought exclusively in a state or federal court of competent jurisdiction sitting in Skagit County, Washington.

Copyright
All materials on this website, including the site’s design, layout, and organization, are owned and copyrighted by Phoenix Dental Agency or its suppliers or vendors, and are protected by U.S. and international copyrights.

Links
This site contains links to other sites. Phoenix Dental Agency is not responsible for the privacy practices of other sites that are linked to us.

Questions
Should you have any questions or concerns regarding Phoenix Dental Agency’s Privacy Policy and Terms of Use, please contact us.

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